Terms of Use

Amana Travel provides travel-related information, consultation, booking assistance, and services related to Hajj, Umrah, airline tickets, accommodation, transportation, visas, and other travel arrangements.

The availability and scope of services may vary depending on the selected package, destination, travel dates, supplier availability, governmental requirements, and applicable regulations.

You may use this website only for lawful purposes and in accordance with these Terms of Use. You agree not to:

• Use the website for any unlawful, fraudulent, or harmful purpose.
• Submit false, inaccurate, incomplete, or misleading information.
• Attempt to gain unauthorized access to the website, its systems, or customer information.
• Upload or transmit viruses, malicious code, or harmful software.
• Interfere with the website's operation, security, or performance.
• Copy, reproduce, distribute, or commercially exploit website content without written authorization.
• Use automated systems, bots, or scraping tools to access or collect website information without permission.
• Impersonate another person or misrepresent your identity or relationship with any person or organization.

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

You must be at least 18 years old to submit a booking request, enter into a travel agreement, or make a payment through Amana Travel.

If you submit information or make arrangements on behalf of another traveler, you confirm that you are authorized to act on that traveler's behalf and provide their information.

Parents or legal guardians are responsible for providing accurate information and documentation for travelers under the age of 18.

Submitting an inquiry, registration form, or booking request through the website does not automatically confirm a reservation.

A booking is considered confirmed only after:

• Amana Travel confirms the requested service or package.
• The required payment or deposit has been received.
• The relevant airline, hotel, transportation provider, visa provider, or other supplier confirms availability.
• Any required booking agreement or package-specific terms have been accepted.

All travel arrangements remain subject to availability until written confirmation is provided.

Prices displayed or communicated through the website are subject to availability and may change without notice until the booking is confirmed and the required payment is received.

Travel prices may be affected by:

• Airline fare changes
• Hotel availability
• Transportation costs
• Currency exchange rates
• Governmental fees and taxes
• Visa fees
• Supplier surcharges
• Seasonal demand
• Changes imposed by airlines, hotels, or other service providers

A displayed or quoted price does not guarantee availability unless the booking has been confirmed in writing. Obvious pricing, typographical, or technical errors may be corrected at any time.

Payment requirements, deposit amounts, payment deadlines, and accepted payment methods may vary depending on the package or service.

You are responsible for:

• Providing accurate billing information.
• Ensuring that payment is completed by the specified deadline.
• Paying any applicable transaction, processing, bank, or currency-conversion fees.
• Reviewing all booking details before authorizing payment.

Failure to make payment by the specified deadline may result in the cancellation of the booking or a change in price or availability. Payments may be processed through third-party payment providers. Their separate terms and privacy practices may apply.

Cancellation, amendment, and refund terms vary according to the package, airline, hotel, transportation provider, visa provider, and other suppliers involved in the booking.

Before making a payment, you should review the cancellation and refund terms provided for your specific booking.

Cancellation or change fees may include:

• Airline penalties
• Hotel cancellation charges
• Transportation fees
• Visa processing fees
• Administrative or service fees
• Supplier penalties
• Non-refundable deposits
• Fare or rate differences

Certain payments, deposits, visa fees, airline tickets, promotional fares, or package components may be non-refundable. Refund requests, when permitted, are subject to the terms of the relevant supplier and may require processing time.

Travelers are responsible for reviewing and confirming that all booking details are correct, including:

• Full legal names
• Dates of birth
• Passport information
• Travel dates
• Departure and arrival cities
• Flight details
• Hotel arrangements
• Room occupancy
• Contact information
• Visa information

Names must match the traveler's passport or official travel document exactly.

Travelers are also responsible for obtaining and maintaining:

• A valid passport
• Required visas and permits
• Vaccination or health documentation
• Travel insurance, when required or recommended
• Entry and exit permissions
• Transit visas
• Any documents required by airlines, governments, or immigration authorities

Visa approvals, entry permissions, immigration decisions, and processing times are controlled by the relevant governmental authorities.

Amana Travel may assist with visa applications or provide general information, but we cannot guarantee:

• Visa approval
• Visa issuance dates
• Entry into a country
• Acceptance of submitted documents
• Governmental processing times
• Changes in immigration or travel rules

Travelers must verify current passport, visa, health, vaccination, and entry requirements before traveling. Governmental authorities may change travel requirements without prior notice.

Travel services may be provided by independent third parties, including:

• Airlines
• Hotels
• Transportation companies
• Tour operators
• Visa service providers
• Payment processors
• Insurance providers
• Governmental platforms
• Religious travel service providers

These providers operate under their own terms, conditions, policies, and limitations. Amana Travel acts as an intermediary or booking facilitator for certain third-party services and does not control their operations, schedules, decisions, policies, or performance.

By completing a booking, you may also be agreeing to the terms and conditions of the applicable third-party providers.

Travel arrangements may be affected by events outside Amana Travel's reasonable control, including:

• Flight delays or cancellations
• Schedule changes
• Hotel substitutions
• Transportation disruptions
• Severe weather
• Natural disasters
• Public health emergencies
• Governmental restrictions
• Visa or immigration decisions
• Political instability
• Labor disputes
• Security incidents
• Supplier operational changes
• Religious authority or governmental decisions
• Force majeure events

When possible, Amana Travel will assist travelers in communicating with the relevant providers or identifying available alternatives. However, additional costs resulting from such events may be the traveler's responsibility unless otherwise covered by the supplier or travel insurance.

Hajj and Umrah travel may be subject to special rules imposed by Saudi governmental authorities, airlines, hotels, approved platforms, and authorized service providers.

Package inclusions, religious guidance, group services, accommodation, transportation, and support arrangements may vary according to the selected package.

Hajj package registration, availability, approval, pricing, and purchase may be controlled by official governmental or authorized third-party platforms.

By submitting your contact information through the website, you authorize Amana Travel to contact you regarding:

• Your inquiry
• Registration
• Booking request
• Payment
• Travel arrangements
• Package availability
• Customer support
• Important service updates

Communications may be sent by email, telephone, SMS, or WhatsApp, depending on the information and consent you provide.

Marketing communications will be sent only as permitted by applicable law. You may request to stop receiving promotional communications, but you may still receive essential messages related to an active inquiry or booking. Standard messaging or data charges imposed by your service provider may apply.

All website content, including text, graphics, logos, photographs, videos, designs, icons, layouts, and other materials, is owned by or licensed to Amana Travel unless otherwise stated.

You may view and use website content for personal, non-commercial purposes only.

You may not copy, reproduce, modify, publish, distribute, display, sell, license, or commercially use website content without prior written permission from Amana Travel.

Third-party trademarks, logos, and content remain the property of their respective owners.

We make reasonable efforts to keep website information accurate and current. However, travel information, prices, schedules, package details, availability, and governmental requirements may change.

Website content is provided for general informational purposes and should not be treated as a guaranteed offer or final booking confirmation.

If there is a difference between information displayed on the website and the written confirmation provided for a booking, the written booking confirmation and package-specific agreement will govern.

The website may contain links to external websites, governmental platforms, payment providers, airlines, hotels, or other third-party services.

These links are provided for convenience only. Amana Travel does not control and is not responsible for the content, availability, security, accuracy, or privacy practices of third-party websites.

Your use of third-party websites is subject to their separate terms and policies.

The website and its content are provided on an "as available" and "as is" basis to the extent permitted by applicable law.

Amana Travel does not guarantee that:

• The website will always be available or uninterrupted.
• The website will be free from technical errors.
• All information will always be complete or current.
• Third-party services will operate without interruption.
• A travel inquiry will result in a confirmed booking.
• A visa, permit, package, or governmental approval will be granted.

Nothing on the website constitutes a guarantee of travel availability, visa approval, entry permission, or supplier performance.

To the maximum extent permitted by applicable law, Amana Travel will not be liable for indirect, incidental, special, consequential, or punitive losses resulting from:

• Use of or inability to use the website.
• Reliance on general website information.
• Third-party provider actions or failures.
• Flight or transportation disruptions.
• Hotel changes.
• Visa or immigration decisions.
• Governmental restrictions.
• Missing or inaccurate traveler documentation.
• Events outside our reasonable control.

Nothing in these Terms of Use excludes any liability that cannot legally be excluded.

You agree to indemnify and hold Amana Travel, its owners, employees, agents, and service providers harmless from claims, losses, damages, costs, or expenses arising from:

• Your violation of these Terms of Use.
• Your unlawful or unauthorized use of the website.
• False, incomplete, or inaccurate information submitted by you.
• Your violation of another person's rights.
• Your failure to comply with travel, immigration, visa, or governmental requirements.

Your use of the website is also governed by the Amana Travel Privacy Policy.

Please review the Privacy Policy to understand how personal information is collected, used, stored, and protected.

These Terms of Use are governed by the applicable laws of the State of New York and the applicable federal laws of the United States, without regard to conflict-of-law principles.

Any dispute will be handled in the appropriate courts or through another legally permitted dispute-resolution process, subject to applicable law and any package-specific agreement.

Amana Travel may update these Terms of Use periodically to reflect changes in:

• Website features
• Travel services
• Supplier requirements
• Governmental regulations
• Legal obligations
• Business practices

Updates will be published on this page with a revised "Last Updated" date. Your continued use of the website after updated terms are published constitutes acceptance of the revised terms.

If any provision of these Terms of Use is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect.

These Terms of Use, together with the Privacy Policy, booking confirmation, payment terms, package-specific conditions, and any signed travel agreement, constitute the applicable agreement between you and Amana Travel regarding your use of the website and requested services.

Where package-specific terms conflict with these general Terms of Use, the package-specific terms will apply to that booking.